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Generating troubleshooting logs can help Trend Micro Experts diagnose issues you experience with Trend Micro ID Security.

Get logs to send to Trend Micro Support

  1. Tap the ID Security app to open it.
  2. Tap the Menu icon you see on the upper right, then choose Settings.
  3. Under ABOUT & HELP, select About.
  4. Tap and hold the ID Security icon for about five seconds until you see something pop up.

    Long tap Trend Micro ID Security

  5. Take a screenshot of the Error Event Viewer pop up.

    Sample Image for Error Event Viewer in Trend Micro ID Security

  6. Contact Trend Micro Support so we can look at and analyze your screenshot.
Keywords: ID Security logs
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