This article explains the different order statuses for your Trend Micro purchase through Recurly. Knowing these statuses helps you track your order effectively.
What is Recurly?
Recurly is a partner of Trend Micro that provides e-commerce services for selling Trend Micro's antivirus and security software products.
What Will Appear on My Credit Card?
When you purchase Trend Micro products from the Official Online Store, the charge will appear as RCH*Trend Micro on your credit card statement.
What Are the Different Trend Micro Order Statuses?
- Pending / Open: Your invoice has been created but not yet paid.
- Automatic Collection: If payment is processed automatically, the invoice will update to Paid or Past Due, depending on the result.
- Manual Collection: If payment is handled manually, the invoice stays Pending until payment is received or the due date passes.
- Processing: Your payment has started but hasn’t finished. This is common for ACH or Direct Debit Debit payments. The invoice will update to Paid or Past Due/Failed based on the result.
Note: ACH (Automated Clearing House) is a payment method in the US that allows direct debit from a bank account.
- Past Due: Your payment wasn’t completed by the due date.
- Automatic Collection: Invoices automatically decline on initial transactions.
- Manual Collection: The invoice becomes Past Due 24 hours after the due date if payment hasn't been made.
- Paid / Closed: Your invoice has been paid in full.
- Automatic Zero Balance: If the balance is zero (due to adjustments, discounts, or credits), the invoice is marked Paid automatically.
- Manual Collection: Marked as Paid once full payment is received.
- Failed: The payment was unsuccessful and has been written off as bad debt.
Credit Invoices: If you have the Credit Invoices feature, a failed invoice generates a corresponding write-off credit invoice, balancing the failed charge invoice to zero.