If you've renewed your subscription for Trend Micro Mobile Security for iOS but notice that the expiration date remains the same, this is likely due to a syncing issue with the app. To resolve this, you can either wait 24-48 hours for the update to reflect, or manually force the app to receive the update. Here's how:

I Renewed through Online

  1. Tap the Mobile Security app.
  2. Scroll down, then tap Settings.
  3. Under ACCOUNT & REGISTRATION, tap Trend Micro Account > Account Control > Sign Out.
  4. Under ACCOUNT & REGISTRATION, tap Set Up Account.
  5. Enter your email address and password of the account you used with your new activation key, then tap Sign in.
  6. The app expiration date should be updated now.

I Renewed through In-App

To resolve the issue, restore your recent purchase:

  1. On your device, launch the Mobile Security app.
  2. Tap Settings.
  3. Tap Restore Purchase, then tap Check Now.

Make sure that you are signed in with the same Apple ID you used to make the purchase.

Getting Webpage is not available error after signing out

You get this error message because your browser is holding onto old information in its memory, which can happen when it hasn't updated its storage properly. Clearing out this stored data often fixes the problem, allowing the website to display correctly again.

To clear the temporary files or cache files on Safari in iOS, follow these steps:

  1. Open the Settings app on your iOS device.
  2. Scroll down and tap on Safari from the list of apps.
  3. Scroll down again and tap on Clear History and Website Data.
  4. Confirm by tapping Clear History and Data.

If the problem persists after clearing temporary files or cache files, you can try uninstalling and then reinstalling the app. This often resolves persistent issues by providing a fresh installation.

I Got An "Unable to Restore Subscription" Error

Tap Send Now, then contact our Support Team. Click the link below for available support options.

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