No Internet Connection when Trend Micro VPN is Enabled

1. Click Start , then go to Settings > Apps > Apps & Features. You can also access it via the shortcut button below:

   Windows Apps & Features

2. Check for other antivirus or security apps installed, then click Remove or Uninstall.
3. Wait for the program to uninstall, then restart your computer.

Our VPN application has three available VPN protocols.

OpenVPN

OpenVPN is one of the most secure open-source VPN protocols today. Virtual Private Networks (VPNs) use OpenVPN as it remains the standard secure VPN protocol popular to many users and compatible with most operating systems.

WireGuard

WireGuard is a modern VPN Protocol used by many VPN companies as it provides a more secure and faster browsing experience.

Smart

This protocol will automatically choose between OpenVPN and WireGuard based on their performance. To avoid VPN disconnection, Trend Micro recommends using the Smart protocol.

How to Change VPN Protocol?

1. Open the Trend Micro VPN App.
2. Go to Settings.
3. Select Protocol.
4. Choose your preferred protocol that works best for your connection.