If you're having trouble printing or your printer disconnects when using Trend Micro VPN, this article will guide you through fixing the issue.
Why did this happen?
This issue is a known product limitation. As part of its security and privacy features, devices with Trend Micro VPN enabled become part of a virtual private network, which makes them not recognizable by other devices connected to your home (local) network.
How do I resolve this?
To resolve this issue, follow the appropriate steps based on your printer type:
For Epson Printers:
Install the Epson Remote Print Driver. Follow the instructions here.
For other printers:
- On your device, open the Trend Micro VPN app.
- Click or tap the big circle button to disable the app temporarily.
- Proceed to print your papers and documents.
- Once done, click or tap the big circle button to enable the Trend Micro VPN app.
Note: The steps mentioned above are temporary solutions, and we are actively working to fix this product limitation.
