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You installed Trend Micro Mobile Security on your iOS device. When you tried to activate it and tapped Accept and Continue, nothing happened.

Why did this happen?

  • Your Trend Micro Mobile Security needs updating.
  • Your Trend Micro Mobile Security is not installed properly.

What should I do next?

  1. Remove any other antivirus software if installed.
  2. Check the App Store for updates for Trend Micro Mobile Security and ensure it's up to date.
  3. Clear the cache or temporary files of Trend Micro Mobile Security.
    1. Go to Settings.
    2. Tap General and tap iPhone Storage.
    3. Find Trend Micro Mobile Security.
    4. Tap Offload App.
    5. Confirm the action.
  4. If the issue persists, proceed on re-installing Trend Micro Mobile Security.
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