Fix Trend Micro "Installation Error: Interrupted-Reason_Inst12" on Windows

When installing Trend Micro in Windows Computer you encounter this Installation Error:

Why did this happen?

Possible reasons include:

• Incompatible software installed alongside Trend Micro
• Corrupted Trend Micro remnant files
• Improperly configured Trend Micro permissions

How can I fix this?

Remove Incompatible Software

Check for conflicting antivirus programs on your computer that may disrupt the installation of Trend Micro. Multiple antivirus programs can also impact your computer's performance:

• How to Remove Programs Incompatible with Trend Micro Security on Windows PC

Run Remnant File Remover Tool

1. Click here, to follow the instructions to remove old Trend Micro files in your computer.
2. After following the instructions, reinstall Trend Micro and check if issue persists.

Check Windows for Available Updates

1. Click the Start ⊞, then go to Settings > Update and Security.
2. Click Check for updates.
3. The Windows will now start to check if there's any available updates to be installed.
4. Click Download and install.
5. After installing the updates, reinstall Trend Micro.

Run Trend Micro Permission Tool

1. Click here to download and run Trend Micro Permission tool.
2. Follow instructions on the link, then restart the computer.
3. Reinstall Trend Micro.