After updating Trend Micro Security to version 17.7.1951, nothing happens when you try to open Security Reports from your Trend Micro program.

Why did this happen?

Some Trend Micro components needed to open Security Reports are missing on your computer after the update.

How do I fix this?

  1. Temporarily disable the Trend Micro program on your computer.
  2. Download the hotfix you need: Ti_1770_win_en_FixReport_hfb1827.exe.
  3. Double-click the downloaded file to run the hotfix. It's as simple as opening a document.
  4. When the User Account Control window appears, just click Yes.
  5. Follow the prompts to install the hotfix. It's like following a recipe.
  6. Restart your computer to apply the changes.

If the issue persists, contact our Technical Support for immediate assistance.

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