Your Windows computer hangs or stops at Checking the Computer when installing the Trend Micro program.
Why did this happen?
- Your computer did not meet the minimum system requirements.
- The installer does not have enough permission to install the program.
- There are conflicting software installed on your computer.
- Remnants of your old Trend Micro program were not removed.
How do I fix this?
- Check if your computer meets the minimum system requirements.
- Run the Trend Micro Permission Tool to fix permission issues for all Trend Micro components.
- Run the Trend Micro Remnant File Remover Tool to delete old Trend Micro files.
- Remove all conflicting third-party security programs.