Encountering this error on your Android device can be frustrating. But fear not, you don't need to be a tech expert to fix it.

"Unable to contact Trend Micro"

Why Did This Happen?

  • Your Android device may have an unstable internet connection.
  • Your Android device encountered issues connecting to the Trend Micro server.

What Should I Do Next?

Let's walk through some simple troubleshooting:

  1. Check if your internet connection is stable by:
    • Moving to a place with a good network connection.
    • Trying a different network connection.
    • Switching between Mobile Data and Wi-Fi.
  2. Open your device settings and navigate to Apps (or Applications).
  3. Select Mobile Security from the list of apps.
  4. Tap Clear data, then choose Clear cache.
  5. Try to activate Mobile Security again.

Ask The Community!

Need more answers? Share your questions or join discussions to our Trend Micro Community!

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