If you're experiencing difficulties with importing passwords via a CSV file into Trend Micro ID Protection, this article provides a clear and educational guide to help you resolve the issue.
Possible Reasons for the "Something Went Wrong" Error
There are a few common reasons why you might encounter this error during the CSV import process:
- The CSV file may be improperly formatted or contain corrupt data.
- Essential fields such as usernames, passwords, or website URLs may be missing from the CSV file.
How to Fix the CSV Import Error
Follow these steps to troubleshoot and resolve the CSV import error:
- Ensure that the CSV file is formatted correctly according to the guidelines provided by Trend Micro ID Protection. A correct format is crucial for a successful import.
- Re-attempt the import process with the corrected CSV file. Detailed instructions can be found in this guide:
Need Further Assistance?
If the problem persists after following the troubleshooting steps, our customer support team is here to assist you. Please contact us for additional support.