If you're having trouble importing your passwords into Trend Micro ID Protection using a CSV file, this guide will help you understand the common causes of the “Something Went Wrong” error and show you how to fix it.
Why This Error Happens
You may see this error during import for one or more of the following reasons:
- The CSV file is not formatted correctly
- The structure of the file may not follow the required format.
- Some rows may have missing or extra columns.
- Required fields are missing
- Important information such as name, URL, username, or password may be incomplete or empty.
- The CSV file is corrupted
- Hidden characters or formatting issues from certain apps (like Excel, Google Sheets, or password managers) can cause the import to fail.
How to Fix the CSV Import Error
Follow these steps to resolve the issue:
- Check if your CSV matches the required format:
Open your CSV file and make sure the columns are arranged exactly like this:name url username password note Sample https://example.com John !@#$%^asdfzc sample Sample https://example.com John !@#$%^asdfzc sample Sample https://example.com John !@#$%^asdfzc sample Sample https://example.com John !@#$%^asdfzc sample Sample https://example.com John !@#$%^asdfzc sample ✔ Make sure:
- Column names are spelled exactly as above.
- There are no empty required fields.
- There are no additional or missing columns.
- Fix any formatting issues:
If your CSV does not match the format:- Update the column headers.
- Remove unsupported or corrupted characters.
- Ensure each entry stays on one line only.
- Save the file correctly:
- Save it as .csv (comma-separated values).
- Avoid saving as .xls, .xlsx, or .numbers.
- Try importing again:
Once your CSV is corrected, re-upload it to ID Protection:
For step-by-step instructions, see:
How to Import Passwords from CSV to ID Protection