You see this error message more than twice while installing the program:
Why did this happen?
The installer cannot remove old Trend Micro files even after restarting.
What should I do next?
- Log onto your computer using an account with administrator privileges.
- Download and install the Trend Micro Remnant File Remover Tool to completely remove these files.
- After restarting, run the installer again.
If not resolved, follow this solution from our Community.
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