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Encountering this frustrating error message during Trend Micro program installation on your Windows computer? Take a breath – we've got you covered!

"Installation Incomplete. Error code: #1603, 3002, 0xe01a000c"

Why Did This Happen?

This might be due to the following reasons:

  1. The following dependency services are not running:
    • Base Filtering Engine (service name: BFE)
    • Cryptographic Services (service name: CryptSvc)
  2. Trend Micro program drivers were not uninstalled properly.

What Should I Do Next?

Follow these simple steps:

  1. Log onto your computer using an account with administrator privileges.
  2. Download and install the Trend Micro Permission Tool to fix Windows registry and folder permission problems.
  3. After restarting, run the installer again.

If the issue persists, try the following:

  1. Uninstall Trend Micro using the Diagnostic Toolkit.
  2. After restarting, run the installer again.
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