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You may see this error message when installing the Trend Micro program on Windows:

"Installation Incomplete. Error code #1402, 0, 0x00000000"

Why Did This Happen?

There is a Microsoft Installer (MSI) internal error 1402 and the setup file cannot open the Registry Key.

What Should I Do Next?

Follow these simple steps to fix the issue:

  1. Log onto your computer using an account with administrator privileges.
  2. Download and install the Trend Micro Remnant File Remover Tool to delete old Trend Micro files.
  3. After restarting, run the installer again.
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