You may see this error message when installing the Trend Micro program on Windows:
"Installation Incomplete. Error code #1402, 0, 0x00000000"
Why Did This Happen?
There is a Microsoft Installer (MSI) internal error 1402 and the setup file cannot open the Registry Key.
What Should I Do Next?
Follow these simple steps to fix the issue:
- Log onto your computer using an account with administrator privileges.
- Download and install the Trend Micro Remnant File Remover Tool to delete old Trend Micro files.
- After restarting, run the installer again.