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If you're upgrading to the latest version of Trend Micro and see a 'Ready to Remove' notification, follow these simple steps:

What does this mean?

This indicates that an older version of Trend Micro Security needs to be removed before the new installation can proceed.

What do I do next?

  1. Click Yes to remove the older version automatically.
  2. After removal, click Restart Now to reboot your computer and continue the installation.
  3. Upon restart, the installer will prompt for an activation code. Verify the code shown is correct, then click Next.
  4. If your activation code field is empty and you received a free upgrade, use the activation code from your email.
  5. Follow the on-screen instructions to complete the installation.
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