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You see this error message while installing the Trend Micro Security program on your Windows computer:

"Installation Incomplete - A problem prevented the installer from completely setting up Trend Micro Security. No changes have been made to your computer."

Error codes you might get:

  • #1603, 3002, 0x00000000
  • #1603, 3003, 0x00000000
  • #1603, 3003, 0xe0120004
  • #1603, 3003, 0xeoff000b
  • #1603, 3003, 0xe0ff000h
  • #1604, 0, 0x00000000
  • #1625, 0000, 0x00000000

Why did this happen?

There are old Trend Micro components on your computer that prevents the installer to continue.

What should I do next?

  1. Download and install the Trend Micro Remnant File Remover Tool to delete old Trend Micro files.
  2. After restarting, run the installer again.
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