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You see this error message when installing the Trend Micro program on Windows:

Installation Incomplete - A problem prevented the installer from completely setting up Trend Micro Security. No changes have been made to your computer.

Error codes you might get:

  • #1603, 3002, 0x00000000
  • #1603, 3003, 0x00000000
  • #1625, 0000, 0x00000000
  • #1603, 3003, 0xe0120004
  • #1603, 3003, 0xeoff000b
  • #1603, 3003, 0xe0ff000h

Why did this happen?

There may be possible old Trend Micro components on your computer that prevents the installer to continue.

What should I do next?

  1. Download and install the Trend Micro Remnant File Remover Tool to delete old Trend Micro files.
  2. After restarting, run the installer again.

Still having issues?

Get more help through our Technical Support.

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