1603, 3002, 0x00000000 Install Error Code on Trend Micro for Windows

You see this error message while installing Trend Micro on your Windows computer:

"Installation Incomplete. Error code #1603, 3002, 0x00000000"

Why Did This Happen?

Your computer has an Apollo Lake processor installed that has compatibility issues with Trend Micro products.

What Should I Do Next?

Follow these simple steps to fix the issue:

1. Log onto your computer using an account with administrator privileges.
2. Check if you are using the affected processor:
   1. Click the Start button, then go to Settings > About. You can also access it via the shortcut button below:

      Check Processor

   2. Go to the Intel Website, then check if it is in the list.
      • If it is listed, proceed to the next step.
      • Otherwise, reinstall the program.
3. Manually add the missing component:
   1. Download it here.
   2. Right-click AddPathVariable.exe, then choose Run as Administrator.
   3. Click Yes when the User Account Control window appears.
   4. The following message will appear once you added the component:
      “SUCCESS: Specified value was saved.
      Thank you for running the tool.
      Press any key to continue...”
   5. Press any key to continue.
4. Run the installer again.