NOTE: Our billing department temporarily stopped getting sensitive information over the phone, like changing billing information, because of the COVID-19 PANDEMIC.

Renew manually to update billing information

In the meantime, renew manually in advance to register your new billing address:

  1. Go to
  2. Type your email address and password, then click Sign In.
    If you set up Two-Factor Authentication, you will need to type in the verification code sent to your preferred method (Authenticator App, Email or Text).
  3. Click the Licenses tab, then click the Renew Now button next to your existing subscription.
    If you see a Cancel Subscription, click that button to turn OFF Auto Renew, so you can renew your subscription manually.
  4. Once directed to the Trend Micro Online Store, complete your purchase.

Need help?

Give us a call or start a chat and let our Trend Micro Support Representatives guide you.

See also

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