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AirSupport Plus is a support tool exclusively available to Trend Micro customers subscribed to our Premium Services.

Download and Install AirSupport Plus

  1. Click the link below to download AirSupport Plus:

    Download AirSupport Plus

  2. Double-click the downloaded file: airsupportlauncher_er-as.exe.
  3. Click Yes when the User Account Control window appears, then wait while AirSupport loads.

    AirSupport is loading

  4. Read the Privacy and Personal Data Collection Disclosure, then click Next.

    Privacy and Personal Data Collection Disclosure

  5. Read the License Agreement, then click Agree and Install.

    Read and accept the License Agreement

  6. You will be prompted with tutorials to familiarize you with the tool. Keep clicking on Next to finish the tutorial.

    AirSupport Plus Hello

    Tip No. 1

    Tip No. 2

    Tip No. 3

    Tip No. 4

  7. Click Get Help Now.
    Click Get Help Now

Report Issues with AirSupport Plus

  1. Click on the AirSupport icon in the system tray (near the clock).

    System Tray icon

  2. Go to the location where you want to take the screenshot, then click the Camera icon.

    Taking screenshots

    • If you need to recapture the screenshot, click the Retake the picture button.

      Retake the picture

    • If you need to highlight a section of the screenshot, click the Highlight the issue button.

      Highlight option

    • If you need to delete the screenshot, click the Delete button.

      Delete Screenshot

  3. Choose which statement suits your issue.

    Choose the type of problem

  4. After selecting the problem, click Send.

  5. Wait until you are connected to our support agent.

    Connecting

Uninstall AirSupport Plus

  1. Click Start ⊞, then go to Trend Micro Security > Uninstall Trend Micro Troubleshooting Tool.
  2. Click Yes when the User Account Control window appears.
  3. Click OK when you see the message telling you that the process is complete.
Keywords: AirSupport Plus
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