Are you having trouble receiving security codes when logging into your Trend Micro Account? Let's find out why.
Why am I not getting my codes?
Some telecom companies, like T-Mobile in the USA, have features that can block SMS messages, including those from international numbers, which may prevent you from receiving your 2-factor authentication (2FA) codes.
What should I do now?
If you're a T-Mobile user or have similar issues, consider these steps to securely access your Trend Micro account:
- Use Different Authentication Methods: Explore other 2FA options supported by Trend Micro, such as email-based codes or authentication apps. Learn more about enabling 2FA on your account here.
- Adjust Settings: Make sure your account settings within Trend Micro are set up to receive 2FA codes via your preferred method.
What if I'm using a different telecom network?
If you're not with T-Mobile but still face this issue, ensure the following:
- Check that you entered the correct and current phone number during setup.
- Ensure you have a stable and fast Internet connection.
- Verify that your mobile network signal is strong.
