If you’re having trouble receiving your Trend Micro two-factor authentication (2FA) SMS codes, this guide will explain the reasons you might not be getting your codes and what you can do to resolve the issue.
Why am I not getting my codes?
Trend Micro is currently in the process of registering as a company in the UAE to send SMS messages. This follows a recent update from the UAE that requires companies to be registered to send SMS within the country.
What should I do now?
If you're in the UAE, consider these steps to securely access your Trend Micro account:
- Use Different Authentication Methods: Explore other 2FA options supported by Trend Micro, such as email-based codes or authentication apps.
- Adjust Settings: Make sure your account settings within Trend Micro are set up to receive 2FA codes via your preferred method.
What if I'm not in the UAE?
If you're not in the UAE but still face this issue, ensure the following:
- Correct Phone Number: Verify that you entered the correct and current phone number during setup.
- Stable Internet Connection: Ensure you have a stable and fast Internet connection.
- Strong Mobile Network Signal: Check that your mobile network signal is strong.