After setting up two-factor authentication for your Trend Micro account using text messages, you are not receiving any verification codes on your mobile device.
Why Am I Not Getting My Codes?
Trend Micro is currently registering as a company in the UAE to send SMS messages. This is due to a new rule in the UAE that requires companies to be registered to send SMS within the country.
What Should I Do Now?
If you're in the UAE, follow these steps to securely access your Trend Micro account:
- Use Different Authentication Methods: Try other 2FA options that Trend Micro supports, like email codes or authentication apps.
- Adjust Settings: Check your account settings in Trend Micro to ensure they are set up to receive 2FA codes via your chosen method.
What If I'm Not in the UAE?
If you're outside the UAE but still having issues, make sure to:
- Correct Phone Number: Double-check that you entered the right and current phone number when you set up 2FA.
- Stable Internet Connection: Ensure you have a reliable and fast Internet connection.
- Strong Mobile Network Signal: Verify that your mobile network signal is strong.