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You see this error after viewing the Security Reports:

No information available. You might need to sign in with a different Password Manager account

Why did this happen?

Your Password Manager account is different from the Trend Micro Account you use in this program.

What should I do next?

  1. From your desktop, double-click the Password Manager icon.

    Password Manager Desktop icon

  2. Sign in with your Vault Password.
  3. Click your Account Name, then choose Sign Out.

    Sign Out of Password Manager

  4. A message will appear for you to start again. Click Start Now.
  5. Sign in again using the Trend Micro Account you used to activate your Trend Micro program.

    The next time you run a scan, your Security Report should show results for Browser Passwords Summary.

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