You see this error message when pairing your Trend Micro Home Network Security app to the Station:

Incorrect Pairing Code. Please check your Pairing Code and try again.

Why did this happen?

You either entered a different pairing code or mistyped the pairing code.

How do I fix this?

  1. Find your pairing code depending on how you got our product:
    • For pairing codes already activated, log in to your Trend Micro Account to look for your pairing code.
    • For online purchases, look for your pairing code on the Order Confirmation Email.
    • For retail purchases, look for your pairing code on the sticker found on the product box.
  2. Enter the correct pairing code.
  3. Tap Next.

Need assistance?

Get help through our Technical Support.

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