Steady red light in Trend Micro Home Network Security Station

You notice the LED light of your Home Network Security Station shows a steady red light.

Why did this happen?

• Your Home Network Security Station has no Internet connection.
• Your Home Network Security subscription has expired.

What should I do next?

Check if Home Network Security Station is connected to the Internet

Analyze if your Trend Micro Home Network Security Station is in good physical condition.

1. Check if its physical components are intact.

   

   

2. Ensure it is turned ON:
   1. Connect the adapter to the outlet and the Station.
   2. Make sure power on the outlet is turned ON.
   3. Change outlets to ensure power is ON.
3. Make sure you have a stable Internet connection:
   1. Disconnect your Home Network Security from the router.
   2. Check if the Internet line is connected to the router's WAN port.
      1. If there is no Internet connection:
         • Reboot your router.
         • Check the network status from your Internet Service Provider.
         • Check your router settings.
      2. If you can connect to the Internet, reconnect your Home Network Security Station to the router.
4. Check the connection between the router and the Station:
   1. Use the Ethernet cable provided to connect the Home Network Security Station to any available LAN ports of your router.

   2. Check if the two LED lights of the LAN port are turned on. LED lights should look like this:

      

      • One port should be blinking green.
      • The other port should be steady green or yellow.
   3. If the LED lights do not light up as mentioned, move the Ethernet cable to another router LAN port.
      Once the LED lights become normal, your Home Network Security Station should be connected to the network.

Make sure you have an active subscription

Renew your Trend Micro subscription to keep devices in your home network protected against threats.

1. Go to https://account.trendmicro.com/.
2. Type your email address and password, then click Sign In.
   If you set up Two-Factor Authentication, you will need to type in the verification code sent to your preferred method (Authenticator App, Email or Text).
3. Click the Licenses tab, then click the Renew Now button next to your Home Network Security subscription.
   Once directed to the Trend Micro Online Store, complete your purchase.

If the station LED is still red after doing the steps above, contact Trend Micro Support for assistance.