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Your Master Password is the only password you need to remember to open Trend Micro Password Manager and access all your login credentials, no matter what device you are using. You will need to create one before you can start using Password Manager.

Is my Master Password the same as with my Trend Micro Account password?

No. The Master Password is used in unlocking your Password Manager while your Trend Micro Account password is used to log in to your Trend Micro Account.

Is there another way to sign in instead of using my Master Password?

You can use your fingerprint or your Touch ID on your mobile device.

What do I need to do if I forgot my Master Password?

Since your Master Password contains your private information, Trend Micro cannot retrieve your Master Password nor provide you a temporary password. You need to reset your Master Password to create a new one.

WARNING: Resetting your Master Password will remove all your saved data, including your Passwords and Secure Notes.

How does Password Manager protect my identity, passwords and secure notes?

Information you saved in Password Manager is encrypted with PBKDF2 AES256bit that your Master Password can only decrypt. Trend Micro does not keep a copy of your Master Password and has no access to your information. Make sure not to share your Master Password with anyone else.

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