Your Vault Password is the only password you need to remember to open Trend Micro Password Manager and access all your login credentials, no matter what device you are using. You will need to create one before you can start using Password Manager.
Is my Vault Password the same as with my Trend Micro Account password?
No. The Vault Password is used in unlocking your Password Manager app while your Trend Micro Account password is used to log in to your Trend Micro Account.
Is there another way to sign into Password Manager?
Aside from your Vault Password, you can use your Face ID, fingerprint or your Touch ID on your mobile device.
What to do if I forgot my Vault Password?
Since your Vault Password contains your private information, Trend Micro cannot retrieve your Vault Password nor provide you a temporary password. You need to reset Password Manager. Resetting Password Manager will delete all your saved data, including passwords and secure notes.
WARNING: Resetting your Vault Password will remove all your saved data, including your Passwords and Secure Notes.
How does Password Manager protect my identity, passwords and secure notes?
Information you saved in Password Manager is highly encrypted. Trend Micro does not keep a copy of your Vault Password and has no access to your information. Make sure not to share your Vault Password with anyone else.
