You see this error message while installing Trend Micro on your Windows computer:

"Installation Incomplete. Error code #1603, 3002, 0xe0220019"

Why Did This Happen?

Trend Micro cannot set up an important component to install the program.

What Should I Do Next?

Upgrade your Trend Micro program to the latest version:

  1. Check if your computer meets the minimum system requirements.
  2. Go to
  3. Enter your email address and password to sign in.

    You will see the Downloads section of your Trend Micro Account page.
    Cannot log in? Click here for solutions.

  4. Click the Download button under your Trend Micro Security subscription.
  5. Click the Download button under Download to This Device. A new tab will open to download the installer.
  6. Double-click the downloaded file to run the installer.

    If the User Account Control window appears, click Yes.

  7. Click Yes when asked to remove the old program version.
  8. Click Restart Now when prompted to reboot your computer.
  9. After restarting, wait for at least five (5) minutes or until you see the Trend Micro installer window.
  10. Follow the instructions to complete the installation.

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