You see this error message while installing Trend Micro on your Windows computer:
"Installation Incomplete. Error code #1603, 3002, 0xe0220019"
Why Did This Happen?
Trend Micro cannot set up an important component to install the program.
What Should I Do Next?
Upgrade your Trend Micro program to the latest version:
- Check if your computer meets the minimum system requirements.
- Go to https://account.trendmicro.com/download.
- Enter your email address and password to sign in.
You will see the Downloads section of your Trend Micro Account page.
Cannot log in? Click here for solutions. - Click the Download button under your Trend Micro Security subscription.
- Click the Download button under Download to This Device. A new tab will open to download the installer.
- Double-click the downloaded file to run the installer.
If the User Account Control window appears, click Yes.
- Click Yes when asked to remove the old program version.
- Click Restart Now when prompted to reboot your computer.
- After restarting, wait for at least five (5) minutes or until you see the Trend Micro installer window.
- Follow the instructions to complete the installation.
