You see this error message while installing Trend Micro on your Windows computer:
"Installation Incomplete. Error code #1603, 3002, 0xe0220019"
Why Did This Happen?
- The operating system you are currently using is not officially supported by Trend Micro for Windows.
- Trend Micro cannot set up an important component to install the program.
- You may be using an outdated version of the program installer.
What Should I Do Next?
- Check your Windows Operating System Build.
If you are subscribed to the Windows Insider Program or using beta version of Windows, your system may not be officially supported by the program which may cause installation issue. Unsubscribe to the beta version program to use Trend Micro for Windows.
- Check if your computer meets the minimum system requirements of Trend Micro.
- For more information about Windows Insider Program, visit this Microsoft Page.
- If you have any questions about this program, simply contact Microsoft Support.
- Upgrade your Trend Micro program to the latest version.
- Go to https://account.trendmicro.com/download.
- Enter your email address and password to sign in.
Cannot log in? Click here for solutions.
- Go to the Downloads tab to view the products included in your subscription.
- Click the Download button under Download to This Device, a new tab will open to download the installer.
- Double-click the downloaded file to run the installer.
If the User Account Control window appears, click Yes.
- Click Yes when asked to remove the old program version.
- Click Restart Now when prompted to reboot your computer.
- After restarting, wait for at least five (5) minutes or until you see the Trend Micro installer window.
- Follow the instructions to complete the installation.