You see this error message while installing Trend Micro on your Windows computer:
"Installation Incomplete. Error code #1603, 3002, 0xe0220019"
Why Did This Happen?
- Trend Micro cannot set up an important component to install the program.
- You may be using an outdated version of the program installer.
What Should I Do Next?
Upgrade your Trend Micro program to the latest version.
- Go to https://account.trendmicro.com/download.
- Enter your email address and password to sign in.
Cannot log in? Click here for solutions.
- Go to the Downloads tab to view the products included in your subscription.
- Click the Download button under Download to This Device, a new tab will open to download the installer.
- Double-click the downloaded file to run the installer.
If the User Account Control window appears, click Yes.
- Click Yes when asked to remove the old program version.
- Click Restart Now when prompted to reboot your computer.
- After restarting, wait for at least five (5) minutes or until you see the Trend Micro installer window.
- Follow the instructions to complete the installation.
Still experiencing the issue?
Check Your Windows Operating System Build
If you are subscribed to the Windows Insider Program or using a beta version of Windows, your system may not be officially supported by the program, which could cause installation issues. Unsubscribe from the beta program to use Trend Micro for Windows.
- Check if your computer meets the minimum system requirements for Trend Micro.
- For more information about the Windows Insider Program, visit this Microsoft page.
- If you have any questions about the program, contact Microsoft Support.