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You see this error message while installing Trend Micro on your Windows computer:

"Installation Incomplete. Error code #1603, 3002, 0xe0220019"

Why Did This Happen?

  • Trend Micro cannot set up an important component to install the program.
  • You may be using an outdated version of the program installer. 

What Should I Do Next?

Upgrade your Trend Micro program to the latest version.

  1. Go to https://account.trendmicro.com/download.
  2. Enter your email address and password to sign in.

    Cannot log in? Click here for solutions.

  3. Go to the Downloads tab to view the products included in your subscription.
  4. Click the Download button under Download to This Device, a new tab will open to download the installer.
  5. Double-click the downloaded file to run the installer.

    If the User Account Control window appears, click Yes.

  6. Click Yes when asked to remove the old program version.
  7. Click Restart Now when prompted to reboot your computer.
  8. After restarting, wait for at least five (5) minutes or until you see the Trend Micro installer window.
  9. Follow the instructions to complete the installation.

Still experiencing the issue?

Check Your Windows Operating System Build

If you are subscribed to the Windows Insider Program or using a beta version of Windows, your system may not be officially supported by the program, which could cause installation issues. Unsubscribe from the beta program to use Trend Micro for Windows.

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