You see this error message while installing the Trend Micro Security program on your Windows computer:
"Installation Incomplete. Error code: #1603, 3002, 0xe0220019"
Why did this happen?
Trend Micro cannot set up an important component to install the program.
What should I do next?
- Install using this file download.
- Log onto your computer using an account with administrator privileges.
- Download and install the Trend Micro Remnant File Remover Tool to delete old Trend Micro files.
- After restarting, try to install Trend Micro again.
I still cannot install the program.
Microsoft recently released an update that conflicts with Trend Micro Security. We are now working on a permanent solution.
To temporarily proceed with the installation, uninstall the KB5014019 and KB5014697 updates.
- Press the Windows button on your keyboard, then type "update history" on the search box.
- Choose View your Update history, then select Uninstall updates under Related Settings.
- Look for Update for Microsoft Windows (KB5014019) and Update for Microsoft Windows (KB5014697). Doubleclick them to uninstall, then click Yes to proceed.
- Wait until it finishes, then restart your computer.
- After restarting, try to install Trend Micro again.
You can get the latest installer here.
