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Disable the automatic upgrade notification to keep using the older Trend Micro program version because your computer is no longer compatible with the latest version.

  1. Log onto your computer using an account with administrator privileges.
  2. Get a copy of your serial number.
  3. Download the installer depending on your serial number and your preferred program version:
  4. Download the Disable Force Upgrade Tool here.
  5. Turn OFF your Internet connection temporarily:
    • Wired connection: Unplug the LAN cable from your computer.
    • Wireless connection: Click the Wi-Fi icon on the system tray, then click Disconnect.
  6. Double-click the Trend Micro installer you downloaded in STEP 3 to run it. Wait for the installation to finish.
  7. Right-click Ti_all_win_en_DisableForceUpgrade_hfb0001.exe you downloaded in STEP 4, then select Run as administrator. Wait for the installation to finish.
  8. Restart your computer.
  9. Turn your Internet connection back ON:
    • Wired connection: Plug in the LAN cable from your computer.
    • Wireless connection: Click the Wi-Fi icon on the system tray, then click Connect.
  10. Open Trend Micro, then click Activate Now.