Firmware is a software embedded on a hardware device that controls how the device behaves. New firmware often fixes bugs, contains new features, and protects you from security vulnerabilities.

Updating your device’s firmware can help improve your device's security. It is always recommended to install the latest available updates to keep your network safe and efficient.

Here are the essential things to know when updating your device’s firmware:

Know the device model number

You may check the model number from the following:

  • Printed on device package or sticker at the bottom of the device
  • Device Web Interface (usually on routers, firewalls, or IP cameras
  • Device display menu (usually on Smart TVs)
Know how to install firmware update on your device

You may search the instructions through the support website offered by your device’s manufacturer. Make sure that you search for the exact model number of your device.

Prepare your device for firmware update

It is recommend that you have a stable power supply connected to your device when doing a firmware update.

  • For devices that use Web Interface such as routers, firewalls, or IP cameras, you may check the default Gateway Address on your computer’s network connection status. Enter this address into a web browser's address bar, then enter your login information.
  • For devices that has Display Menu, such as Smart TV, Thermostat, and other appliances, make sure that the device is connected to the Internet, then access the menu using the device itself.
Update the firmware

Here are some tips when doing the firmware update:

  • Look for the "Firmware," "Upgrade," or "Update" page. The page name varies depending on the device manufacturer. The location varies, but you can usually find it in the "Administration”, "Settings”, "Utilities," or "Maintenance" section.
  • Depending on the device model, a link to get the latest firmware version may be provided or the device may download it on its own.
  • For additional assistance, contact your device's manufacturer.

You may check your router's manual for the instructions or visit the manufacturer's website to check for this information.

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