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You see this notification pop up:

"Open Port [Remote Control]"

Why did this happen?

An open port for Remote Control is detected in your network.

What are its risks?

  • A vulnerability in the Internet-connected devices, and unsecure setting or weak configuration can cause unauthorized access that can exploit, and compromise this open port.
  • Remote Desktop Protocol is used to control another computer over a network connection. This can also be used by attackers to remotely control the infected devices on your network.
  • Remote control tools are also commonly used for Technical Support Scams.

What should I do next?

  • Always make sure the router device firmware is updated. Show me how.
  • If there is a possibility of a technical support scam with a suspicious remote control tool, we recommend that you contact our Technical Support. Take note of the reference number that will be given to you.
  • Disconnect the remote connection, and uninstall the remote control program if you are not using it.
  • Set a strong password on your device with Remote Desktop Protocol with the following qualifications:
    • Create a password with at least 8 characters
    • Use uppercase, and lowercase letters
    • Use a mix of letters, numbers, and symbols
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