To install the app, your device must meet the these requirements:

• Android Operating Systems: 6.0 and up
• iOS Operating Systems: Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch

To install the app, follow the instructions from this article: How to install Trend Micro ID Security.

You need to choose a country since there are different “National ID” names and formats for each county. Countries listed are the ones supported for monitoring only. We are working on future enhancements and supporting more countries.

You might encounter this problem if the device you used to verify your email address is not the same device from which you requested the email address verification. Use the same mobile phone to open the verification email, then click the verification link.

If you did not receive a verification email after tapping Verify Email Address, wait for 5 minutes before trying again. If the problem persists, contact our support team at idsafe-support@trendmicro.com.

Trend Micro monitors websites, pages, forums, and other information sources from the Dark Web to search for data that you have provided to find potential leaks.

Trend Micro hashes* the data you provide for searching and monitoring purposes, and masks** it when displaying it to keep your privacy safe.

* Hashing is a form of irreversible data transformation.

** Masking hides your data using random characters.

• If your password is compromised, change your password on all websites that currently use it. When changing your password, here are some tips to ensure your online accounts are more secure:
  1. Make sure you don’t use the same password twice on any online accounts.
  2. Use Trend Micro ID Security’s Password Checker to see if a password you are creating or changing had circulated on the Dark Web. Avoid using a leaked password.
  3. Turn on two-factor authentication on any website that offers it. It adds an extra layer of protection that makes it nearly impossible to defeat.
• If your credit card number is compromised, contact your card issuer and follow their instructions to have the card canceled.
• If your bank account information is compromised, contact your bank and follow their instructions to secure your account and funds.
• If your phone number is compromised, there are several things you can do:
  • Should you receive any phone calls asking for any OTP or verification code sent via SMS, never provide the codes.
  • Update your accounts that use your number for verification. If you can select a different method, try to change the configuration.
  • If there's no method to replace your phone number, be vigilant of phone calls claiming you have issues with a product, billing, etc.
  • If there's a way to change your phone number, seek a replacement from your telecommunications provider and update your account settings again.
• If your social security number is compromised, there are several things you should do:
  1. Report the identity theft to the responsible government agencies such as the Federal Trade Commission (FTC).
  2. File a police report with your local jurisdiction. While your city or county may not be able to investigate this crime, having a police report can help you to recover from losses resulting from identity theft.
  3. Request a credit freeze with each of the three major consumer credit bureaus. A credit freeze will not affect your credit score, but it will prevent your credit report from being accessed by lenders and used to open new accounts, rent apartments, apply for loans, etc.
  4. Request an extended fraud alert from the consumer credit bureaus (if you have filed a police report), which lasts for seven years.
  5. Contact the fraud department of any company where you suspect the fraudulent use of your social security number. Let them know that you have been the victim of identity theft and follow that company's guidance on changing all of your login and password information.
  6. Request a free credit report. Look for and dispute any information you believe to be fraudulent.

We want to confirm that you are the owner of the information you want us to monitor. This action is to protect the privacy of all users, including yours, from unwanted cyberstalking and misuse of private data.

You will not be able to receive notifications for a leak about your email address. You will have to verify your email address again if you add it back to the monitoring list.

The account will switch to the free version, and the information monitoring feature will be disabled. You may still check leak information about your email, passwords, and your credit card only.