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You tried to activate Trend Micro Security on Windows but encountered an error code:

“0x96000014”

Why Did This Happen?

You might have entered your activation code incorrectly, or used an installer that's not compatible with your license.

How Do I Fix This?

Double-check the activation code. Where did you get your Trend Micro software?

  • Online: Check your Order Confirmation Email.
  • Retail: Look on the Receipt or Product Box.
  • Existing Subscription: Log in to your Trend Micro Account to see your licenses.

If your activation code is correct, follow these steps:

  • New User? Create your Trend Micro Account:
    1. Go to https://account.trendmicro.com/setup/landing.
    2. Click the Get Started button.
    3. Enter your email or mobile number and click Next.
    4. Create a password and click Next.
    5. Fill in your details to finish your profile.
    6. Enter the activation code/serial number, return to the Trend Micro Installation window, and re-enter the code. You're all set!
  • Already Have a Trend Micro Account? Sign in with your Trend Micro Account:
    1. Click the Sign In button.
    2. Enter your email and password.
    3. Follow the prompts to activate your protection.
  • Got a new activation code? Activate it:
    1. Go to https://account.trendmicro.com/setup/landing.
    2. Click Or sign in to your Trend Micro Account under the Get Started button.
    3. Sign in with your email/phone and password.
    4. Enter the new activation code, then return to the Trend Micro Installation window to retype it.
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