Did you encounter a "Sign In to Transfer Protection" error message while trying to activate your Trend Micro program on your Windows computer? Or perhaps you've seen the "Too Many Installations" error message with previous versions? Don't worry; you're not alone. In this article, we'll guide you through the process of resolving this issue without making you feel overwhelmed with technical jargon.
Why did this happen?
These error messages typically appear when there are no available license seats left on your subscription or when you've exceeded the allowed number of installations
How do I fix this?
Transfer protection on your newly installed program on Windows PC:
- Click on the Sign In button.
- Log in to your Trend Micro Account by providing your password on the browser that will open.
- Select the name of the computer or device where the program was previously activated or the device you want to replace with your new one.
- Provide a new computer name, such as "Personal Laptop" or "Home Computer," and click Next.
- Follow the on-screen instructions and click Transfer Now.
Too Many Installations Error (For Previous Versions)
If you encounter the "Too Many Installations" error message, here's how you can resolve it:
- Uninstall Trend Micro from any devices where it's no longer needed.
- Reinstall Trend Micro on your Windows computer, following the installation instructions provided.
How do I prevent this from happening?
To ensure you don't run into these issues in the future, take a proactive approach:
- Log in to the Trend Micro Account portal to manage and check your active licenses.
- If you're still experiencing issues or need assistance, don't hesitate to seek help from our Technical Support team.
