Views:

You renewed your subscription but your Trend Micro Security does not reflect the renewal and/or still says it is about to expire.​


The expiration date of your Trend Micro subscription will automatically extend after the renewal purchase has been confirmed. This can take 24 to 48 hours to reflect on your subscription and Trend Micro program. If the expiration date remains unchanged after 48 hours from your renewal purchase...

  1. Make sure you have an Internet connection.
    • Verify that your computer can access the Internet.
    • Verify that your connection is not intermittent or timing out.
  2. Check the serial number of your Trend Micro Security:
    1. Double-click the Trend Micro icon on your desktop to open the main console of your Trend Micro Security.
    2. Click the expiry date at the bottom of the main console.

      Protection Expires Soon

      This will open the Subscription Information window and will do a subscription update.

    3. Look for the serial number.

      Subscription Information

  3. Compare the serial number with the one found on your Order Confirmation email from your Trend Micro program.
    • If the serial number is the same, check expiry date if it has been extended. If not, prepare the following details below then contact our Technical Support for further assistance.
      • Serial number
      • Order number
      • Email address
    • If the serial number is different, check if the serial number found on the Order Confirmation email is compatible with the Trend Micro program currently installed on your computer.
      Serial Number FormatTrend Micro program version
      Serial numbers starts with "A" Antivirus+ Security
      Serial numbers starts with "TA" Antivirus+ Security (Best Buy)
      Serial numbers starts with "P" Internet Security
      Serial numbers starts with "D" Internet Security for DELL
      Serial numbers starts with "TO" Internet Security (Best Buy)
      Serial numbers starts with "X" Maximum/Premium Security
      Serial numbers starts with "M" Antivirus for Mac

      Do either of the following:

      • If the serial number is compatible, click Change your Serial Number, then enter your new serial number and email address registered with your Trend Micro Account (My Account).
      • If your serial number is not compatible with the program installed on your computer, do the following:
        1. Uninstall your current software using the Trend Micro Diagnostic Toolkit.
        2. Download and install the correct software:

          Serial Number FormatTrend Micro program version
          Serial numbers starts with "A" Antivirus+
          Serial numbers starts with "TA" Antivirus+ (Best Buy)
          Serial numbers starts with "P" Internet Security
          Serial numbers starts with "TO" Internet Security (Best Buy)
          Serial numbers starts with "X" Maximum Security / Premium Security
          For Mac
          Serial numbers starts with "M" or "X"
          Antivirus for Mac
Comments (0)
Add a comment
Home Support

Expiry date not extended after renewal (Trend Micro Security for Windows)

You renewed your subscription but your Trend Micro Security does not reflect the renewal and/or still says it is about to expire.​


The expiration date of your Trend Micro subscription will automatically extend after the renewal purchase has been confirmed. This can take 24 to 48 hours to reflect on your subscription and Trend Micro program. If the expiration date remains unchanged after 48 hours from your renewal purchase...

  1. Make sure you have an Internet connection.
    • Verify that your computer can access the Internet.
    • Verify that your connection is not intermittent or timing out.
  2. Check the serial number of your Trend Micro Security:
    1. Double-click the Trend Micro icon on your desktop to open the main console of your Trend Micro Security.
    2. Click the expiry date at the bottom of the main console.

      Protection Expires Soon

      This will open the Subscription Information window and will do a subscription update.

    3. Look for the serial number.

      Subscription Information

  3. Compare the serial number with the one found on your Order Confirmation email from your Trend Micro program.
    • If the serial number is the same, check expiry date if it has been extended. If not, prepare the following details below then contact our Technical Support for further assistance.
      • Serial number
      • Order number
      • Email address
    • If the serial number is different, check if the serial number found on the Order Confirmation email is compatible with the Trend Micro program currently installed on your computer.
      Serial Number FormatTrend Micro program version
      Serial numbers starts with "A" Antivirus+ Security
      Serial numbers starts with "TA" Antivirus+ Security (Best Buy)
      Serial numbers starts with "P" Internet Security
      Serial numbers starts with "D" Internet Security for DELL
      Serial numbers starts with "TO" Internet Security (Best Buy)
      Serial numbers starts with "X" Maximum/Premium Security
      Serial numbers starts with "M" Antivirus for Mac

      Do either of the following:

      • If the serial number is compatible, click Change your Serial Number, then enter your new serial number and email address registered with your Trend Micro Account (My Account).
      • If your serial number is not compatible with the program installed on your computer, do the following:
        1. Uninstall your current software using the Trend Micro Diagnostic Toolkit.
        2. Download and install the correct software:

          Serial Number FormatTrend Micro program version
          Serial numbers starts with "A" Antivirus+
          Serial numbers starts with "TA" Antivirus+ (Best Buy)
          Serial numbers starts with "P" Internet Security
          Serial numbers starts with "TO" Internet Security (Best Buy)
          Serial numbers starts with "X" Maximum Security / Premium Security
          For Mac
          Serial numbers starts with "M" or "X"
          Antivirus for Mac

Was this helpful?

  • It was very helpful.
  • It was helpful.
  • Just okay.
  • It was not helpful.
  • It wasn't helpful at all.
Messenger Icon
Need Help?

Call through our available hotlines to help your with your concerns.

calls-avatar

Talk to a Trend Micro Support Representative

Call through our available hotlines to help your with your concerns. Before contacting our support, make sure to prepare your Serial Number.

Select your country:

United States and Canada

United States and Canada
STANDARD SUPPORT
  • Monday to Friday 5:00 AM - 5:00 PM US Pacific
  • 1 (800) 864-6027
PREMIUM SUPPORT
  • 24 X 7
  • 1-877-275-8611

Australia

Australia
STANDARD SUPPORT
  • Monday to Friday 7:00 am - 7:00 pm (Sydney Time)
  • 1300 305 289
PREMIUM SUPPORT
  • 24 X 7
  • 1-800-653-607

Philippines

Philippines
STANDARD SUPPORT
  • Mon to Fri 8AM - 5PM (Manila Time)
  • 02-8-995-6240

New Zealand

New Zealand
STANDARD SUPPORT
  • Monday to Friday 7:00 am - 7:00 pm (Sydney Time)
  • 0800 004 633
STANDARD SUPPORT
  • 24 X 7
  • 0800 004 630

Malaysia

Malaysia
STANDARD SUPPORT
  • Monday to Friday 8:00am - 5:00pm Malaysia Time
  • 1-800-18-2288
STANDARD SUPPORT
  • 24 X 7
  • 1-800-18-7363

Singapore

Singapore
STANDARD SUPPORT
  • Monday to Friday 8:00am - 5:00pm Singapore Time
  • 1-800-888-6868
STANDARD SUPPORT
  • 24 X 7
  • 1-800-888-7363

India

India
STANDARD SUPPORT
  • Monday to Saturday 9:00AM to 6:00PM India Standard Time
  • 000-800-100-9467

United Kingdom

United Kingdom
STANDARD SUPPORT
  • Monday to Friday 8:00 – 17:30 GMT
  • +44 2035493381

Ireland

Ireland
STANDARD SUPPORT
  • Monday to Friday 8:00 – 17:30 GMT
  • +44 2035493381

Germany

Germany
STANDARD SUPPORT
  • Monday to Friday 8:00 – 17:30 GMT
  • +49 89 839329987

France

France
STANDARD SUPPORT
  • Monday to Friday 8:00 – 17:30 GMT
  • +33 176686576

Italy

Italy
STANDARD SUPPORT
  • Monday to Friday 8:00 – 17:30 GMT
  • +39 0292593400

Spain

Spain
STANDARD SUPPORT
  • Monday to Friday 8:00 – 17:30 GMT
  • +34 913697128

Austria

Austria
STANDARD SUPPORT
  • Monday to Friday 8:00 – 17:30 GMT
  • +49 81188990997

Belgium

Belgium
STANDARD SUPPORT
  • Monday to Friday 8:00 – 17:30 GMT
  • +44 2035493382

Bulgaria

Bulgaria
STANDARD SUPPORT
  • Monday to Friday 8:00 – 17:30 GMT
  • +44 2035493382

Cyprus

Cyprus
STANDARD SUPPORT
  • Monday to Friday 8:00 – 17:30 GMT
  • +44 2035493382

Czech Republic

Czech Republic
STANDARD SUPPORT
  • Monday to Friday 8:00 – 17:30 GMT
  • +44 2035493382

Denmark

Denmark
STANDARD SUPPORT
  • Monday to Friday 8:00 – 17:30 GMT
  • +44 2035493382

Estonia

Estonia
STANDARD SUPPORT
  • Monday to Friday 8:00 – 17:30 GMT
  • +44 2035493382

Finland

Finland
STANDARD SUPPORT
  • Monday to Friday 8:00 – 17:30 GMT
  • +44 2035493382

Greece

Greece
STANDARD SUPPORT
  • Monday to Friday 8:00 – 17:30 GMT
  • +44 2035493382

Hungary

Hungary
STANDARD SUPPORT
  • Monday to Friday 8:00 – 17:30 GMT
  • +44 2035493382

Latvia

Latvia
STANDARD SUPPORT
  • Monday to Friday 8:00 – 17:30 GMT
  • +44 2035493382

Luxembourg

Luxembourg
STANDARD SUPPORT
  • Monday to Friday 8:00 – 17:30 GMT
  • +44 2035493382

Netherlands

Netherlands
STANDARD SUPPORT
  • Monday to Friday 8:00 – 17:30 GMT
  • +44 2035493382

Norway

Norway
STANDARD SUPPORT
  • Monday to Friday 8:00 – 17:30 GMT
  • +44 2035493382

Poland

Poland
STANDARD SUPPORT
  • Monday to Friday 8:00 – 17:30 GMT
  • +44 2035493382

Portugal

Portugal
STANDARD SUPPORT
  • Monday to Friday 8:00 – 17:30 GMT
  • +44 2035493382

Romania

Romania
STANDARD SUPPORT
  • Monday to Friday 8:00 – 17:30 GMT
  • +44 2035493382

Russian Federation

Russian Federation
STANDARD SUPPORT
  • Monday to Friday 8:00 – 17:30 GMT
  • +44 2035493382

Slovenia

Slovenia
STANDARD SUPPORT
  • Monday to Friday 8:00 – 17:30 GMT
  • +44 2035493382

Sweden

Sweden
STANDARD SUPPORT
  • Monday to Friday 8:00 – 17:30 GMT
  • +44 2035493382

Switzerland

Switzerland
STANDARD SUPPORT
  • Monday to Friday 8:00 – 17:30 GMT
  • +49 81188990997

South Africa

South Africa
STANDARD SUPPORT
  • Monday to Friday 8:00 – 17:30 GMT
  • +44 2035493382

Bahrain

Bahrain
STANDARD SUPPORT
  • Monday to Friday 8:00 – 17:30 GMT
  • +44 2035493382

Israel

Israel
STANDARD SUPPORT
  • Monday to Friday 8:00 – 17:30 GMT
  • +44 2035493382

Saudi Arabia

Saudi Arabia
STANDARD SUPPORT
  • Monday to Friday 8:00 – 17:30 GMT
  • +44 2035493382

Turkey

Turkey
STANDARD SUPPORT
  • Monday to Friday 8:00 – 17:30 GMT
  • +44 2035493382

United Arab Emirates

United Arab Emirates
STANDARD SUPPORT
  • Monday to Friday 8:00 – 17:30 GMT
  • +44 2035493382
Messenger Icon
Ask Vanessa

Get in touch with our Social Media ambassador and she'll answer your question or issue.

Hi there  👋

How can we help today? Click me to start chatting with support.

Close
Trend Micro Support

Our Support Representative will be with you shortly.

Product Image

Trend Micro Support

Usually replies in few minutes

Before we start. Kindly fill up details below

Please see our privacy policy for more information on howwe use your data.