Still Getting Renewal or Pop-up Notifications After you Renewed?

Your app is using an old activation code

Trend Micro may issue a new activation code after renewal. If your device still uses the old code, you’ll keep getting reminders.

Do this:

• Change Activation Code on Windows
• Change Activation Code on Mac
• Change Activation Code on Android
• Change Activation Code on iPhone or iPad

You have more than one Trend Micro subscription or account

Renewal notices could come from a different account or an older subscription.

Do this:

1. Sign in to your Trend Micro Account and check for other subscriptions.
2. Turn off auto-renewal for subscriptions you no longer use.
3. If you want subscriptions merged, contact support for help.

Renewal payment didn’t complete

Auto-renewal can fail if your payment card expired or your bank blocked the charge.

Do this:

1. Check your billing details in your Trend Micro Account.
2. Confirm the charge with your bank.
3. If you were charged twice, contact support for a refund.

You recently merged or transferred a license

If you merged a new key into an existing subscription, the system may still show old reminders while it updates.

Do this:

• Wait up to 48 hours for the system to sync automatically.
• If reminders continue after 48 hours, contact support with the affected serial numbers.

Your app hasn’t refreshed yet

Sometimes the app needs to re-sync with our servers.

Do this:

• Make sure your device is connected to the Internet.
• Restart the device and re-open the Trend Micro app.

"Renew Now" button appears in your account

The Renew Now button doesn’t always mean you must renew. It also appears for early renewal, for subscriptions with auto-renewal off, or when a subscription is close to expiring.

Do this: Check the expiry date listed under the subscription to confirm your coverage.

Still on a trial version

If your app shows "Trial expired", the new subscription hasn’t been activated on that device.

Do this: Activate your subscription using the activation portal and your activation code.

Pop-ups from other brands or websites

Some pop-ups come from websites or other apps and may mention other brands. These are not Trend Micro reminders.

Do this:

• Confirm whether the popup comes from the Trend Micro app or from a website/app.
• Use a pop-up blocker and remove suspicious apps if needed.