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Are you still receiving renewal emails or pop-up reminders even after renewing your Trend Micro subscription? This can be confusing, but don’t worry, it’s usually caused by one of the following reasons:

You Might Have Multiple Subscriptions

If you have more than one Trend Micro account or subscription, the renewal notice could be for a different subscription that’s about to expire.

What to do:

Your Renewal Payment Didn’t Go Through

Sometimes, auto-renewal fails if your payment information is outdated or if there’s an issue with your bank.

What to do:

  • Make sure your billing information is correct and up to date.
  • Contact your bank if you suspect a payment issue.

You Forgot to Cancel an Old Subscription

You may have purchased a new subscription but left an old one on auto-renew. In this case, the notifications are likely for the old account.

What to do:

There’s a Minor Account Issue

In rare cases, our system may take some time to update your renewal status, causing you to receive notifications in error.

What to do:

  • No action is needed. This will be resolved in an upcoming system update.

Rest assured, your subscription is still active, and your device remains protected.

Still Seeing Your Subscription as Expired?

If you’ve been charged but your subscription still shows as expired, check this article for more help:

Why Does My Trend Micro Subscription Still Show Expired After Renewing?

See also

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