Are you still receiving renewal emails or pop-up reminders even after renewing your Trend Micro subscription? This can be confusing, but don’t worry, it’s usually caused by one of the following reasons:
You Might Have Multiple Subscriptions
If you have more than one Trend Micro account or subscription, the renewal notice could be for a different subscription that’s about to expire.
What to do:
- Check if you have other Trend Micro accounts or subscriptions.
- Cancel any subscriptions you are no longer using.
Your Renewal Payment Didn’t Go Through
Sometimes, auto-renewal fails if your payment information is outdated or if there’s an issue with your bank.
What to do:
- Make sure your billing information is correct and up to date.
- Contact your bank if you suspect a payment issue.
You Forgot to Cancel an Old Subscription
You may have purchased a new subscription but left an old one on auto-renew. In this case, the notifications are likely for the old account.
What to do:
- Sign in to your old Trend Micro account and turn off auto-renewal for any unused subscriptions.
There’s a Minor Account Issue
In rare cases, our system may take some time to update your renewal status, causing you to receive notifications in error.
What to do:
- No action is needed. This will be resolved in an upcoming system update.
Rest assured, your subscription is still active, and your device remains protected.
You May Have Received a New Activation Code
Trend Micro may occasionally issue a new activation code. If the old code is still being used in the app, you may continue to receive renewal reminders.
What to do:
- Check your activation code – Open the Activation email from Trend Micro, which includes the activation code, and verify that the code matches the one currently being used on your device.
- Update the code on your device – If the activation code on your device is different from the one you used to renew, update it to the correct one.
You are seeing the 'Renew Now' Button in your Account
The Renew Now button does not necessarily mean you need to renew your subscription immediately. It's best to check the subscription's expiry date to confirm the current status.
The button is also shown for those who want to renew early, whose subscription is nearing expiration, or if Auto Renewal is turned off.
