Know how to enable the plug-ins or extensions of Trend Micro programs on your web browsers. Listed below are some of the issues that you may encounter when the Trend Micro plug-ins or extensions are not enabled:

• Trend Micro Toolbar is missing from the browser
• Features of Trend Micro Toolbar are not working properly (e.g. Page Rating, Privacy Scanner, etc.)
• Unable to block websites that were added to the Exception Lists
• Privacy Scanner features were not applied or are not working
• Password Manager toolbar is missing from the browser

Enable Trend Micro plug-ins and extensions

1. Open the Trend Micro main console:
   • Double click the Trend Micro icon from your desktop.
   • Double click the Trend Micro icon from your system tray.
2. Click Settings .
3. Go to Internet & Email Controls , then choose Web Threats.
4. Make sure to tick the boxes for the following options:
   • Block potentially dangerous websites
   • Display the Trend Micro Toolbar on supported web browsers
   • Prevent Internet Explorer, Firefox, and Chrome from running malicious scripts on infected websites
5. Click Apply, then click OK to save the changes.
6. Check if the Trend Micro Toolbar is enabled in your browser:
   Internet Explorer

   1. Open Internet Explorer.
   2. Click Tools > Manage Add-ons.
   3. Click Toolbars and Extensions.

      

   4. Make sure that the plug-ins published by Trend Micro are enabled. If not, select each of the plugin, then click Enable.

   Google Chrome

   1. Open Google Chrome.
   2. On the address bar, type "chrome://extensions", then press ENTER.

      

   3. Make sure that the plug-ins published by Trend Micro are enabled. If not, toggle the switch to the right to turn it on.

      

   Mozilla Firefox

   1. Open Mozilla Firefox.
   2. On the address bar, type "about:addons", then press ENTER.

      

   3. Make sure that the plug-ins published by Trend Micro are enabled. If not, click Enable at the right side of the plug-in to turn it on.

      

   Microsoft Edge

   The Trend Micro Security extension works with Microsoft Edge to warn you about any security risks associated with the websites you try to visit. The extension should appear automatically in your web browser after you install it successfully from Microsoft Store.

   1. Open Microsoft Edge.
   2. On the address bar, type "about:flags", then press ENTER.
   3. Select the Enable extension developer features checkbox.

   Apple Safari

   1. Open Safari.
   2. Under the Safari menu, click Preferences.
   3. In the Preferences window, click the Extensions tab.
   4. Make sure the plug-ins published by Trend Micro are enabled.