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You receive the following error message when you activate your Trend Micro Security:

This serial number works for another edition of Trend Micro security software

"This serial number works for another edition of Trend Micro security software. Get the right one here and try again."

This issue happens when you downloaded a version of the Trend Micro program that is incompatible with your serial number.


Download and Install Trend Micro Internet Security

  1. Download the installer file to begin the installation.

    Download Installer

  2. Double-click TrendMicro_16.0_MR_Full.exe to run the installer.

    Click Yes when the User Account Control window appears.

  3. Wait for the installer to extract the files needed for the installation.
  4. Type your serial number, then click Next.
  5. Read the Privacy and Personal Data Collection Disclosure, then click Next.
  6. Read the License Agreement, then click Agree and Install.
  7. Wait as the program installs. This may take a couple of minutes.
  8. Click Finish.
  9. After activating, you will see the main console of Trend Micro Security.

    Main Console

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Error: Serial Number works for another edition (Internet Security)

You receive the following error message when you activate your Trend Micro Security:

This serial number works for another edition of Trend Micro security software

"This serial number works for another edition of Trend Micro security software. Get the right one here and try again."

This issue happens when you downloaded a version of the Trend Micro program that is incompatible with your serial number.


Download and Install Trend Micro Internet Security

  1. Download the installer file to begin the installation.

    Download Installer

  2. Double-click TrendMicro_16.0_MR_Full.exe to run the installer.

    Click Yes when the User Account Control window appears.

  3. Wait for the installer to extract the files needed for the installation.
  4. Type your serial number, then click Next.
  5. Read the Privacy and Personal Data Collection Disclosure, then click Next.
  6. Read the License Agreement, then click Agree and Install.
  7. Wait as the program installs. This may take a couple of minutes.
  8. Click Finish.
  9. After activating, you will see the main console of Trend Micro Security.

    Main Console


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