Cannot activate Mobile Security app

You encounter any of the following issues when you activate your Mobile Security:

• You receive the error message: "Unable to continue - Error code #98000006".
• You receive the error message: "Unable to continue" after clicking Accept.
• Signing in to your account creates a trial subscription instead of an existing paid subscription.

Delete the seat occupied by the device through your MyAccount

To delete a seat on your MyAccount, do the following:

1. Go to Trend Micro Account.
2. Type your Trend Micro Account email address and password, then click Sign In.
3. Look for your active Mobile Security subscription from the list.
4. Click the X icon next to the device which encountered the error message.
5. Click Yes to confirm the removal.

Reactivate your Mobile Security app

To reactivate your Mobile Security app, choose your device below:

Expand All

For iOS devices

1. On your iOS device, open Mobile Security.
2. Tap Settings.
3. Tap Set Up Account.
4. Sign in to your Trend Micro account to activate your app.

For Android devices

1. On your Android device, open Mobile Security.
2. On the bottom part, tap Buy/Activate.
3. Tap Use Activation Code, then enter your serial number.
4. Tap OK.
5. Sign in to your Trend Micro account to activate your app.