You encounter any of the following issues when you activate your Mobile Security:
- You receive the error message: "Unable to continue - Error code #98000006".
- You receive the error message: "Unable to continue" after clicking Accept.
- Signing in to your account creates a trial subscription instead of an existing paid subscription.
- Delete the seat occupied by the device through your MyAccount
To delete a seat on your MyAccount, do the following:
- Go to Trend Micro Account.
- Type your Trend Micro Account email address and password, then click Sign In.
- Look for your active Mobile Security subscription from the list.
- Click the X icon next to the device which encountered the error message.
- Click Yes to confirm the removal.
- Reactivate your Mobile Security app
To reactivate your Mobile Security app, choose your device below: