Where to Find Your Trend Micro Activation Code

• Look inside the product packaging for a card or label containing the activation code.
• Some retailers print the code on the purchase receipt.
• Sample format: XXXX-0000-0000-0000-0000

• Your activation code is sent via a confirmation email (usually within 15 minutes).
• Check Inbox, Spam/Junk folder, Promotions tab (for Gmail users).
• Email Content:
• Subject: Activate Your Subscription
• Sample Email:



• If you did not receive the email after 1-hour: contact Trend Micro Support.

• No activation code is required.
• Simply sign in to the app using the same email account you used to make the purchase.
• Your subscription will automatically sync.

Having Trouble?

• Make sure you're logged in with the correct account.
• Try signing out and signing back in.

• Log in to your ISP’s account portal to locate your activation code.
• Some ISPs provide it in a welcome email.
• Sample format: TAEF-0000-0000-0000-0000

Can't Find It?

• Contact your ISP’s customer support for assistance.

• Check the confirmation email from Best Buy.
• If purchased in-store, check your receipt or packaging.
• Sample format: TOEF-0000-0000-0000-0000

Need More Help?

• Contact Best Buy or Geek Squad support.
• 1-888-237-8289
• 1-800-433-5778

• You will continue using your existing activation code after renewal.
• If your protection still shows as expired:
1. Sign out of the program.
2. Sign back in with your registered account.
3. Allow up to 48 hours for renewal processing.
• If the issue continues, contact Trend Micro Support.

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Country	Phone Number	Time
United States	1-800-864-6027	Monday - Friday 5:00 AM - 5:00 PM PACIFIC TIME
Canada

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Country	Phone Number	Time
Australia	1-300-305-289	Monday - Friday 7:00 AM – 7:00 PM Sydney Time
New Zealand	0-800-004-633	Monday - Friday 7:00 AM – 7:00 PM Sydney Time
Philippines	(+63) 02-8540-0932	Monday - Friday 8:00 AM – 5:00 PM Manila Time
Indonesia	(+62) 811-1211-6868	Monday - Friday 9:00 AM – 6:00 PM Indonesia Time
Malaysia	1-800-18-2288	Monday - Friday 8:00 AM – 5:00 PM Malaysia Time
Singapore	1-800-888-6868	Monday - Friday 8:00 AM – 5:00 PM Singapore Time
India	000-800-100-9467	Monday - Friday 9:00 AM – 6:00 PM India Standard Time

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Country	Phone Number	Time
Saudi Arabia	(+966) 800-850-1041	Monday - Saturday 8:00 AM – 6:00 PM SAST
Türkiye	(+90) 0800 621 2207	Monday - Saturday 8:00 AM – 6:00 PM Türkiye Time
United Arab Emirates	(+44) 203-549-3382	Monday - Friday 8:00 AM – 5:30 PM GMT
Israel
Bahrain
South Africa

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Country	Phone Number	Time
United Kingdom	(+44) 203-549-3381	Monday - Friday 8:00 AM – 5:30 PM GMT
Ireland
Germany	+49 81188990997
France	(+33) 176-686-576
Italy	(+39) 029-259-3400
Spain	(+34) 913-697-128
Austria	(+49) 81-188-990-997
Switzerland	(+49) 81-188-990-997
Other European Countries	(+44) 203-549-3382