Trend Micro Antivirus One still in FREE version after purchase

After purchasing Trend Micro Antivirus One, the main program window still says it is in its FREE version, not the FULL version.

Why did this happen?

• Apple was not able to sync your Apple Account to the application.
• The Apple ID that is used on the purchase is not the same as the one that is currently signed-in on your mac.

How do I fix this?

Check if you are using the same Apple Account you used in purchasing the app.

1. Open the App Store.
2. Click Store, then select View My Account. This will show what account is currently signed in.
3. If you are using the same account, click the Restore link on the Trend Micro Antivirus One app.

   

If the solution above did not work, reinstall the Antivirus One app:

1. Uninstall Antivirus One:
   1. Force Quit your Safari to stop running Antivirus One extensions on your browser.
      NOTE: Save your work first or bookmark opened tabs before quitting the browser.
   2. On the menu bar, click Antivirus One, then choose Quit.
   3. Open Finder. Go to Applications. Right-click Antivirus One, then choose Move to Trash.
   4. Delete other files or its remnants:
      1. Click Go on the menu bar, then choose Go to Folder.
      2. Type ~/Library/Containers, then click Go.
      3. Look for the folder com.trendmicro.DrSafety and move it to the Trash.
   5. Empty the Trash, then restart your Mac.
2. Double check if Antivirus One is completely removed.

3. Install Antivirus One from the App Store. Make sure you use the same Apple ID when downloading from the app store:

     Download Trend Micro Antivirus One