After running a Trend Micro Home Network Security scan, you might see devices connected to your network you cannot identify. Make sure your home is secure with these easy steps.

Check if the device belongs to your family

Take note of your devices' MAC Addresses

We can identify if the device belongs to you through your devices' unique number called MAC address. Here's how to find it:

Expand All

On Android

1. Tap the Settings app.
2. Tap About Phone or About Device.
3. Tap Status or Hardware Information.
4. Scroll down to see your Wi-Fi MAC address.

On iOS

1. Tap Settings.
2. Tap General.
3. Tap About. The MAC address is listed as Wi-Fi Address.

On Windows

1. Open your network settings:

   Open Wi-Fi Settings
   Open Ethernet Settings

2. Select your network connection.
3. Scroll down to see Physical Address (MAC).

On Mac

1. Open System Preferences.
2. Click Network.
3. Under Preferred Networks, select the network connection you are using, then click Advanced. The MAC address is listed as Wi-Fi Address.

Check if it matches with what is shown in the Home Network Security app

1. Open the Home Network Security app.
2. Tap the Menu icon.
3. Tap Devices, select the device, look for the MAC ID.
4. Check if it matches any of your devices' MAC addresses.

Trend Micro recommends removing unknown devices from your network.

Prevent unknown devices from connecting to your network

• Scan your home network
• Update your default Wi-Fi SSID
• Update your Wi-Fi password with a stronger one
• Enable New Device Approval
• Disable WPS (Wi-Fi Protected Setup) through your router’s admin console