After running a Trend Micro Home Network Security scan, you might see devices connected to your network you cannot identify. Make sure your home is secure with these easy steps.

Look up the MAC Address depending on device type

Learn how to identify and match the device mac address shown in the Home Network Security app with the mac address on the device.

  1. Take note of your device MAC Addresses.
    Identify if the device belongs to your household through your devices' unique number called MAC address:
    Expand All
    On your Android phone or tablet
    On your iPhone or iPad
    On your Windows PC
    On your Mac
  2. Check if it matches with what is shown in the Home Network Security app:
    1. Open the Trend Micro Home Network Security app.
    2. Tap the Menu icon.
    3. Tap Devices, select the device, look for the MAC ID.
    4. Check if it matches any of your devices' MAC addresses.
      Trend Micro recommends removing unknown devices from your network.

Prevent unknown devices from connecting to your network

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