After running a Trend Micro Home Network Security scan, you might see devices connected to your network you cannot identify. Make sure your home is secure with these easy steps.
- Take note of your device MAC Addresses.
Identify if the device belongs to your household through your devices' unique number called MAC address: - Check if it matches with what is shown in the Home Network Security app:
- Open the Home Network Security app.
- Tap the Menu icon.
- Tap Devices, select the device, look for the MAC ID.
- Check if it matches any of your devices' MAC addresses.
Trend Micro recommends removing unknown devices from your network.
Prevent unknown devices from connecting to your network
- Scan your home network
- Update your default Wi-Fi SSID
- Update your Wi-Fi password with a stronger one
- Enable New Device Approval
- Disable WPS (Wi-Fi Protected Setup) through your router’s admin console