Fix "Email Defender cannot work" error

You see this pop-up error message on your screen when you access webmail:

Why did this happen?

This pop-up appears because the Trend Micro Toolbar cannot retrieve the account information due to intermittent internet connection or webmail issues.

What should I do next?

1. Make sure you have a stable internet connection and can access different websites.
2. If you have opened multiple webmail tabs, close other tabs you are not using.
3. Restart the Trend Micro Toolbar.
   1. Open the Trend Micro program, then click the gear icon to open the Settings.

      

   2. On the Settings window, click Web Threats, then uncheck the "Display the Trend Micro toolbar on supported web browsers" option.

      

   3. Click Yes, then tick the checkbox again to re-enable the toolbar settings.
   4. Click Apply, then OK.

The issue remains unresolved.

If the issue persists, reinstall the Trend Micro Toolbar.

For Google Chrome

1. Open the Google Chrome app.
2. Click the puzzle icon on the top right part of the browser, then select Remove from Chrome.

   

3. Click Remove Extension.
4. Install Trend Micro Toolbar for Google Chrome.

For Microsoft Edge

1. Open the Edge browser app.
2. Click the puzzle icon, then click the ⋯. Select Remove from Microsoft Edge.

   

3. Select Remove Extension.
4. Install Trend Micro Toolbar for Edge.

For Firefox

1. Open the Firefox app.
2. Click the puzzle icon or the ≡ on the top right of the screen, then select Add-ons and themes.
3. Go to Extensions, then look for the Trend Micro Toolbar.

   

4. Click ⋯, then select Remove.
5. Install Trend Micro Toolbar for Firefox.