After requesting a replacement, your old Trend Micro Home Network Security Station will be returned to the Trend Micro warehouse and the replacement will be shipped after receiving it.
Before you return the Trend Micro Home Network Security Station
- Press and hold the RESET button of the Trend Micro Home Network Security Station for five (5) seconds while it is plugged in.
After you receive the new Trend Micro Home Network Security Station
- Connect the power adapter to the power port of your Trend Micro Home Network Security Station, then plug it to a power outlet.
- Plug one end of the Ethernet cable to the LAN port of your Trend Micro Home Network Security Station, then plug the other end to one of the LAN ports of your router.
- Wait for the Trend Micro Home Network Security Station light to turn blinking green.
- Install the Trend Micro Home Network Security app. Show me how.
- Pair the Trend Micro Home Network Security Station with the same Pairing Code of your old one.