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You see this error when activating your program:

"Unable to respond to your request.
Error Code: 0x96000077"

What Happened?

  • The retail store has not yet activated the activation code on their end.
  • The Trend Micro server rejects the communication because the activation code does not match the installer.

How To Fix

Check the activation code format, then download the correct installer where you bought the program.

Retail and Online Store Purchases

Best Buy Purchases

Availed from an Internet Service Provider

For M1 subscribers encountering any issues, please contact their technical support.

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