If you bought a Trend Micro product online, you might notice there’s no activation code in the confirmation email. Here’s why and what you can do about it.
Why Is My Activation Code Missing?
The activation code isn't in the first email because Trend Micro sends two separate emails for your purchase.
What Are the Two Emails You Receive?
- Order Confirmation for Your Trend Micro Invoice: This email ONLY provides:
- Purchase date
- Total amount paid
- Billing information
💡 Tip: This is a plain confirmation and does not contain your activation code.
- Activate Your Subscription: This email includes your ACTIVATION CODE along with installation and activation instructions.
How Can I Find the Email With My Activation Code?
Try these steps:
- Check All Email Folders: Look in your spam, junk, promotions, and other folders.
- Search Your Email: Use the search function to look for the keyword
Activate Your Subscription.
🔍 Still can't find the Activation Email?
Contact Trend Micro Support for further assistance.
Have the following information ready:
- Billing name
- Email address used for the order
- Purchase date
- Invoice number
🛡️ Security Tips
- All genuine Trend Micro emails come from addresses that end in
.trendmicro.com. - Always check the full sender email address, not just the display name, because names can be easily faked.
- If anything looks suspicious, do not click links or open attachments.
Will I Get a New Activation Code When I Renew My Subscription?
No new activation code is issued upon renewal — your existing code is simply extended.
- Open your Trend Micro app and check if the expiration date has been updated.
- If the expiration date is extended, no further action is required
- If the expiration date on the Trend Micro Account portal hasn’t updated after renewal, sign out and sign back in to refresh your account information.
See also
- Where to Find Your Trend Micro Activation Code
- How to Check if Trend Micro Security is Installed on Your Devices
- Why does my Trend Micro subscription still show "Expired" after renewing?
- I have a new activation code, how do I activate it on my devices?
- Secure Your Gmail, Yahoo, and Outlook Mail with Email Defender