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If you bought a new Trend Micro product after March 30, 2025, you might notice that there is no activation code in the confirmation email from Trend Micro.

Why Is My Activation Code Missing?

The activation code is not included in the first email because Trend Micro sends two separate emails for your new purchase.

What Are the Two Emails You Receive?

  1. Order Confirmation Email

    Subject: Order Confirmation for Your Trend Micro Invoice

    Sender: no-reply@store.trendmicro.com

    Details Included:

    • Purchase date
    • Total amount paid
    • Billing information
  2. Installation and Activation Email

    Subject: Activate Your Subscription

    Sender: noreply@email.trendmicro.com

    Key Information:

    • Look for your Activation Code to register your Trend Micro product.
    • If you don’t see the Activate Your Subscription email, check your spam or junk folder. Sometimes, emails get filtered there.

Will I Get a New Activation Code if My Subscription Renews?

When your subscription is renewed, either automatically or manually, you won't receive a new activation code. The expiry date will just be extended based on the renewal period you selected.

Keywords: can't find key, serial number, activation code, Trend Micro, activation code, purchase confirmation, email, installation instructions
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