You just renewed your Trend Micro subscription and received an Order Confirmation Email, but you did not see the serial number or the activation key of your Trend Micro program in the email.

Why did this happen?

The Trend Micro online purchase portal is undergoing system improvements in the backend while you are renewing your subscription.

What should I do next?

Prepare the following information, then give us a call or start a chat to talk to a Trend Micro Support Representative to fix this issue:

  • Order Number
  • Name
  • Email Address

See also

Add a comment