If you’ve already renewed but your subscription still shows as expired, don’t worry — your payment likely went through, and your protection just needs a quick refresh or reactivation.
1️⃣ Your Renewal May Still Be Updating
After payment, your subscription details may take 24–48 hours to fully update. During this time, your app might still display “Expired” or “Not Activated.”
Tip: You can confirm your renewal status by signing in to your Trend Micro Account.
If your renewal is already active there, your protection will update automatically once your app syncs again.
2️⃣ You May Have Received a New Activation Code
In some cases — especially if you renewed manually or through Auto-Renewal — you’ll get a new activation code for your latest plan.
Check your inbox (and your Spam or Junk folders) for an email with the subject 📩: Activate Your Subscription
Once found, activate your new code. Visit below for instructions:
👉 See how to activate your new code on your devices
If you can’t find the email, contact our Support Team — we can resend your activation code instantly.
3️⃣ You Renewed Through Best Buy
If you purchased or renewed via Best Buy, your activation may be managed separately.
Contact Geek Squad Support for activation or billing assistance.
4️⃣ Your Payment Went Through but Activation Didn’t
If you’ve been charged twice, or your renewal shows $0 amount or still says expired, it’s possible the renewal was duplicated or not linked properly.
Don’t worry — your payment is safe.
Our Support Team can:
- Verify your latest renewal
- Fix mismatched license links
- Issue a refund if you were charged twice
💬 Contact Trend Micro Support and provide your order number or email used for purchase.
5️⃣ You Might Not Have Renewed Yet
If your subscription still appears expired after checking the above:
- Sign in to your Trend Micro Account.
- Look under Licenses to confirm your current plan.
- If it’s marked Expired, click Renew Now to reactivate your protection.
6️⃣ Still Not Working or Can’t Find Your Email?
We can help you directly:
- Resend your activation code
- Confirm your payment and renewal status
- Fix any linking or expired license issues