If you’ve already renewed but your subscription still appears expired, don’t worry — your payment may have processed successfully, but your activation might just need one more step.
Your Renewal Hasn’t Updated Yet
After payment, it can take 24 to 48 hours for your account to fully update. During this time, your software may still show an expired message.
You Might Have Purchased a New Subscription Instead of Renewing
- Check your email for one with the subject "Activate Your Subscription" — this contains your new activation code.
- If you don’t see it, check your Spam or Junk folder.
- Once found, follow the instructions in the email to activate your new license.
👉 How to activate your new code on your devices
You’re on Auto-Renewal, but a New Activation Code Was Issued
Sometimes, automatic renewals move you to an updated subscription plan that needs a quick reactivation.
- Look for the same "Activate Your Subscription" email from Trend Micro.
- If you can’t find it, you can ask our Support Team to resend it.
You Renewed Through Best Buy
If your subscription was purchased or renewed via Best Buy, please contact Geek Squad for assistance with your activation or renewal status.
You Didn’t Receive Any Activation Email
If you’ve checked all folders and still don’t have your activation email, it may not have been successfully sent or linked to your account. Our team can help confirm your renewal and resend your activation code.