After installing Trend Micro Security on your Windows PC, you see this error message when you open the program:

Load Failed

Why did this happen?

The Trend Micro program triggered itself to update its latest components before opening the program.

How do I fix this?

  1. Right-click the Trend Micro icon Trend Micro icon in the taskbar notification area, and then select Exit.
    If you cannot see it, click the Show hidden icons arrow ^ next to the notification area.
  2. Wait for the icon to disappear.
  3. Download the hotfix here.
  4. Double-click the downloaded file: Ti_1770_win_en_Reg_OneMoreStepNoted_hfb0001.exe.
  5. Follow the prompts to install the hotfix.
  6. Restart your computer to apply the changes.
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