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You may have noticed that your Trend Micro Password Manager subscription license expiry date was not extended. Here’s how to fix it.

Why Did This Happen?

Your current Trend Micro subscription may no longer include Password Manager, which can result in the expiry date not being extended.

What Should I Do Next?

Follow these steps to resolve the issue:

  1. Check Your Trend Micro Subscription Status:
    • Your current subscription should include the Password Manager subscription:
      1. Visit the Trend Micro Account Portal and log in with your registered email and password.
      2. Check if your Maximum Security, Device Security, or Security Suite subscription includes Password Manager.
    • If it is active but Password Manager still shows expired, contact Trend Micro Support for assistance.
    • If your subscription only includes Password Manager:
      • Check where you originally purchased the subscription. If you bought Password Manager through the Google Play Store or App Store, ensure your payment went through. You can continue using your subscription on your mobile device.

Try Trend Micro ID Protection!

Consider using Trend Micro ID Protection as your new password management app! Subscription bundles have transitioned to include ID Protection, enhancing password management while protecting your identity and privacy. Learn more about Trend Micro ID Protection.

Want to Import Your Passwords to ID Protection?

Follow this guide to utilize your password management with ID Protection: Import Passwords and Secure Notes to ID Protection.

Keywords: password manager, license not extended, password manager expired, serial number expired, expiry date not extended
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