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You have noticed that your Trend Micro Password Manager subscription license expiry date was not extended.

Why Did This Happen?

Your Password Manager license may not have updated correctly due to a syncing issue, an expired subscription, or an outdated app.

What Should I Do Next

Follow these steps to resolve the issue:

Step 1: Check Your Trend Micro Subscription Status

A. If Your Password Manager Subscription is Part of Your Maximum Security Package.

  1. Visit the Trend Micro Account Portal and log in with your registered email and password.
  2. Check if your Maximum Security subscription is active and extended.
    • If active but Password Manager still shows expired, contact Trend Micro Support for assistance.
    • If both Maximum Security and Password Manager are active but still showing issues, proceed to Step 2: Troubleshooting below.

B. If Your Subscription Only Includes Password Manager.

Check where you originally purchased the subscription:

  • If you bought Password Manager through the Google Play Store or App Store, make sure your payment went through. If unsure, check your purchase history in the app store or contact their support.

Step 2: Troubleshooting Password Manager Expired Status

If your subscription is active but Password Manager still shows an expired status in the application, try these steps:

  1. Sign Out and Sign Back In to Password Manager
    1. Open Trend Micro Password Manager on your device.
    2. Sign out of your account and close the application.
    3. Reopen Password Manager and sign back in to refresh the license status.

  2. Update Password Manager

    3. Ensure you are using the latest version of Password Manager by updating the software:

    • Windows: Open Password Manager, go to Settings > About, and check for updates.
    • Mac: Open Password Manager, click Help > Check for Updates
    • Mobile: Update Password Manager from the Google Play Store or App Store.

  3. Reinstall Password Manager

    4. If the issue persists, uninstall and reinstall Password Manager. This can fix problems caused by a corrupted installation or outdated files:

If the problem continues, please contact Trend Micro Support for further assistance.

Keywords: password manager, license not extended, password manager expired, serial number expired, expiry date not extended
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