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Encountering a 'Sign In to Transfer Protection' error when activating your Trend Micro software on Windows? Follow these simple steps to resolve it.

Why am I seeing this error?

This error usually occurs if your subscription has no available device slots left, or you've exceeded the number of allowed installations.

How can I fix this error?

Transfer protection to a new Windows PC:

  1. Click on the Sign In button.
  2. Log in to your Trend Micro Account. Enter your password when prompted.
  3. Select the previous activation device or the one you want to replace.
  4. Enter a new computer name and click Next.
  5. Click Transfer Now.

Encountered a 'Too Many Installations' error?

To fix this:

  1. Uninstall Trend Micro from devices no longer in use.
  2. Reinstall Trend Micro on your new Windows PC as per the installation guide.

How can I prevent these errors?

Manage your licenses regularly by logging into the Trend Micro Account portal.

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