If you're using Trend Micro Security for Windows, you're not alone! Many users encounter issues and limitations. But don't worry; we're here to help. This article provides straightforward solutions to common problems.
Version 17.8 (2023)
Email Defender Local Mode
When you open a Safe Email or a Detected Malicious Email and check the Scan Results, you may notice that the Report Scam and Report a false alarm buttons are temporarily missing. These buttons should normally be visible to allow for proper reporting.
Quick Scan Delay
When you run a quick scan, you might notice a brief 10-second delay before the results appear. This is a normal part of the scanning process, ensuring a thorough check of your system.
Pay Guard and Password Manager
Are you having trouble with "Automatically Open in Pay Guard" or "Ask me what to do"? If you have both Trend Micro Password Manager extension and Trend Micro Toolbar installed but the Password Manager is disabled in your browser, these features may not work as expected. Make sure to enable the Password Manager in your browser settings to enjoy full functionality.
Pay Guard and Web Browsing
If you have both Password Manager and Trend Micro Toolbar installed, Pay Guard can enhance your online security. However, if Pay Guard is set to "Automatically open," please note that visiting a banking or shopping site may open the Pay Guard window in your device's default browser, not the one you're currently using. To avoid this, you can manually select your preferred browser.
Pay Guard Pop-up
If your Pay Guard is configured to "Ask me what to do," and you encounter a Pay Guard promotion pop-up, it may open in your default browser, not your current one. You can easily switch to your preferred browser for a seamless experience.