Views:

Listed are Trend Micro Security for Windows known issues and product limitations. This article will be updated as new information becomes available.

Issues with Windows 11

Other Issues

  • Cannot open PDF (portable document format) files inside the Trend Micro Vault when using a PDF viewer (ie: Adobe Acrobat) as the default app.
    As a workaroud, set your web browser as the default app for opening PDF files.
  • Folder Shield Badge cannot display on OneDrive.
  • Google Drive is not included in the Folder Shield default protected folder.
  • When editing information in the subscription page, the email address field can only accomodate 50 characters.
  • When using Privacy Scanner in Internet Explorer, it cannot check your Facebook settings.
  • Time Limits in Parental Controls will still take effect on websites added in the Exception list as Trusted.
  • After using Clean Privacy Data feature in PC Health Checkup, Flash Player remains on the list even after removing the program.
  • Quick Scan results page will show before scanning finishes.
  • Trend Micro Security for Microsoft Edge will show "badge value 0" when mouse is hovered on the icon.
  • The expiration date format on the program differs from the Subscription Information page when region and regional format in the computer settings is set to Australia.