You see this error message on your Mac:

Free Security Update for Your New Version of macOS

Why did this happen?

The current Trend Micro Antivirus version installed on your Mac is not the latest version.

What should I do next?

  1. Click the Download Now button from the pop up to get the FREE update.

    Download Now to get Free Security Update for Your New Version of macOS

    You can also click this link to download the latest installer.

  2. Open the downloaded .dmg file, and then click Install Trend Micro Antivirus.

    Install Trend Micro Antivirus

  3. A pop up will appear. Click Open, then Allow to proceed with installation.

    Apple checked Trend Micro Antivirus for malicious software and none was detected
    Allow Trend Micro Antivirus package to install on your Mac

  4. Read the Introduction, then click Continue.

    Install Trend Micro Antivirus Introduction

  5. Read the Privacy and Personal Data Collection Disclosure, then click Continue.

    Trend Micro Antivirus Privacy and Personal Data Collection Disclosure

  6. Read the Software License Agreement, click Continue, then click Agree

    Trend Micro Antivirus Software License Agreement
    Agree to Trend Micro Antivirus Software License Agreement

  7. Enter your serial number, like this sample format: XXXX-0000-0000-0000-0000, then click Continue.

    Enter Serial Number for Trend Micro Antivirus

  8. Click Install, provide your mac password, then click Install Software.

    Proceed Trend Micro Antivirus Installation
    Install Trend Micro Antivirus Software

    Wait for the software to install. This may take a couple of minutes.

  9. After installation completes, click Close, then follow the on-screen instructions for the Helper Tool.

    Helper Tool Required

  10. Enter your mac password, and then click Install Helper.

    Enter Password to Install Helper Tool

    If you clicked Cancel, just click Try Again and enter your password.

    If there is no Helper Tool installed, this pop up will show every time you restart your Mac or reopen Antivirus for Mac.

  11. The main program menu will now appear. Click the Allow Full Disk Access button, then follow the on-screen instructions.

    Allow Full Disk Access

  12. Click Quit & Reopen after allowing Full Disk Access to start using the program.

    Quit & Reopen Trend Micro Antivirus

    Your Trend Micro Antivirus should now show the Protected status.

    Trend Micro Antivirus Protected Status

It says 'Incompatible Sofware Found'

Remove the conflicting software. Having more than one antivirus program running at the same time can slow down your Mac and be more prone to threats.

It says 'System Extensions Blocked'

Allow Trend Micro Network Extension to provide complete protection for your Mac.

Still having issues?

Get more help through our Technical Support.

Comments (0)
Add a comment