Free Security Update for macOS Pop Up: What to Do Next

Why am I seeing the 'Free Security Update' pop-up?

This pop-up appears because your Trend Micro Antivirus isn't up to date.

How do I update Trend Micro Antivirus?

Follow these steps to update and secure your Mac:

1. Check the Trend Micro Antivirus menu on the top right of your screen. If you see an Update option, click it.
2. If there's no update option, click the Download Now button in the pop-up.
3. Alternatively, you can Download Antivirus for Mac version 11.8.1283 here.
4. Open the downloaded .dmg file, then click Install Trend Micro Antivirus.
5. In the pop-up that appears, click Open and then Allow to proceed.
6. Click Continue after reading the Introduction.
7. Review the Privacy and Personal Data Collection Disclosure, then click Continue.
8. Read the Software License Agreement, click Continue, then click Agree.
9. Enter your activation code, then click Continue.
10. Click Install, enter your Mac password, and then click Install Software.
11. Wait for the installation to complete, then click Close.
12. Follow the on-screen instructions to install the Helper Tool:
• Enter your Mac password, then click Install Helper.
• If you clicked Cancel by mistake, click Try Again and enter your password.
13. If the Helper Tool isn't installed, you'll see this pop-up each time you restart your Mac or open the Antivirus.
14. After installation, the main menu will appear. Click Allow Full Disk Access and follow the on-screen instructions.
15. Click Quit & Reopen to start using Trend Micro Antivirus with full protection.

What if I see 'Incompatible Software Found'?

This error means there's another antivirus program on your Mac. Remove it to prevent slowdowns and security risks.

What should I do if 'System Extensions Blocked' appears?

If this error shows up, you need to allow the Trend Micro Network Extension to ensure full protection. Follow the on-screen prompts to resolve this.