You see any of the following errors while activating your Trend Micro Mobile Security:

  • Unable to continue
  • Unable to continue - Error code #98000006
  • Unable to continue - Error code #95000607

To resolve the issue, reactivate the app.

Remove the device from the subscription
  1. Go to Trend Micro Account.
  2. Type your Trend Micro Account email address, password, and displayed verification code, then click Sign In.
  3. Look for your active Mobile Security subscription from the list.
  4. Click the X icon next to the device which encountered the error message.
  5. Click Yes to confirm the removal.
Continue with the activation
  1. Open the Mobile Security app.
  2. Tap Settings.
  3. Tap Set Up Account.
  4. Sign in to your Trend Micro account to activate your app.