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You see any of the following errors while activating Mobile Security on your iOS/iPadOS device:

  • Unable to continue
  • Unable to continue - Error code #98000000
  • Unable to continue - Error code #98000006
  • Unable to continue - Error code #95000607

Why did this happen?

There are some issues encountered with your Trend Micro Account.

How do I fix this?

Reactivate the app

  1. Go to https://account.trendmicro.com/.
  2. Type your email address and password, then click Sign In.
    If you set up Two-Factor Authentication, you will need to type in the verification code sent to your preferred method (Authenticator App, Email or Text).
  3. Click the Licenses tab, then look for your ongoing subscription.
  4. Click Manage Device +, then hover to the device you want to remove protection.
  5. Click the X icon on the upper right corner of the device which encountered the error message.
  6. Click Yes to confirm.
  7. Open the Mobile Security app.
  8. Tap Settings.
  9. Tap Set Up Account.
  10. Sign in to your Trend Micro account to activate your app.

Reinstall the App

If the above step didn’t work, try reinstalling the app.

NOTE: If you still see the error message after following the steps above, wait 24-48 hours, then try reactivating.

Still not working?

Reach out to our technical support for more help.

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