You encounter any of the following issues when you activate your Mobile Security app:

  • You receive the error message: "Unable to continue - Error code #98000006".
  • You receive the error message: "Unable to continue" after clicking Accept.
  • Signing in to your account creates a trial subscription instead of an existing paid subscription.

Reactivate Trend Micro Mobile Security App

Delete the seat occupied by the device through your MyAccount
  1. Go to Trend Micro Account.
  2. Type your Trend Micro Account email address, password and displayed verification code,then click Sign In.
  3. Look for your active Mobile Security subscription from the list.
  4. Click the X icon next to the device which encountered the error message.
  5. Click Yes to confirm the removal.
Reactivate your Mobile Security app
  1. On your iOS device, open Mobile Security.
  2. Tap Settings on the Mobile Security App.
  3. Tap Set Up Account.
  4. Sign in to your Trend Micro account to activate your app.
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